Alone, deep in the jungle, so small and insignificant, pitted against nature, still I sensed someone was watching me. Or watching over me. Someone could see me, someone was providing for me”
― Yossi Ghinsberg, Jungle: A Harrowing True Story of Survival
Teetering at the entrance, I cannot deny I was apprehensive, perhaps a little frightened, yet nonetheless very excited . All my anxiety dissipated on my meeting my guide, who explained everything to me in a very calm and professional manner. As with many things in life the first few steps were tentative.
And I was in. There was no going back . Well there was, but not the way I came in . I would have to complete the entire trip.
I had entered my first Amazon Fresh Store.
Somehow, it was not what I had anticipated. Although I am not sure what I was expecting . A Convenience store is a Convenience Store, no matter how you dress it up. However, it is a smart (both technologically and appearance) looking store. There is a clean and fresh feel about it and I found the ranging particularly interesting. I think I expected very basic in terms of product but that was not the case. Yes it did have the basics but it also those little extras that make, well I think so, reason to go in more frequently . The bakery section had good looking product plus those slightly different offerings such as Pastel De Nata (yep, egg custards) . Prices looked probably better than most convenience stores.
I spent just over five minutes looking around. How did I know that ? It will be diagrammatically shown later. Bought some odds and ends , that I did not need, but wanted to see how it worked and then just left . So I will explain in a touch more detail. I picked up some items put them into a supplied paper bag and walked out . It was truly seamless and very simple and convenient.
What was a little surprising is the demographic of those other consumers who were in store at the same time as me. I can only measure approximate age group and they were all 50+. It was a good quick shop experience. No queuing, no trying to find non existent bar codes at self checkouts and I suspect from the retailers point of view much reduced stock shrinkage from shop lifting. How so ? You may ask. The theory is when you pick something up and put it on your personal being, Amazon knows . It’s the eye in the sky, or rather cameras absolutely everywhere. So the moment you walk out with something no matter how well you think you may have hidden it , you will get charged for it.
The one thing I did not try was to buy alcohol (which they sold) , there must be some personal interaction, probably from the excellent Amazon Guide, from a legal age perspective.
Later that day my receipt (below ) came through. Note it shows how long I was in store .
So is it the future of Retail ? Yes, in part ,it is. It does not answer all the future problems of retail nor does it suit many product sectors ( and I am pretty sure it is flipping expensive to install and operate) but it is most certainly going to be part of the mix.
Yossi Ghinsberg is an Israeli adventure who got himself lost in the Bolivian Rain Forest . Repeating part of his quote from above I think is a very apt way to illustrate that the there is a very close relationship between the Amazon Rain Forest and the Amazon Fresh Store. So for those of us who are not fortunate enough to have the opportunity to visit the Amazon Jungle can get a flavour of it by going into an Amazon Store….
……..still I sensed someone was watching me. Or watching over me. Someone could see me, someone was providing for me”