Fairies or Pharaohs …. Where are there any ‘Truths’ ?

Fairies do not exist . Or so we are told . Pharaohs do. Or so we are told .

In a world where everyone is questioning everything, or rather everyone has their own version of what is true and everything thing else is fake news. As a consequence few really question what they are told Is true or not . Who knows what is really true?

An inherent consequence of too much consideration of the reality of the truth is that you are sucked into a giant vortex culminating in the creation or membership of a cult . Politics being quite clearly part of this vortex. Whilst the current U.K. Government has proved an extraordinary channel for non truths, let us not fall into the trap in thinking that all political party (present or past)do not use smoke & mirrors as a tool within their armouries . It is just the current Party in power is so blatant and blindingly obvious in its execution.

The following two headlines come from august web journals.

Tesco UK sales fall amid changing customer behaviour and surging inflation

Georgia Wright 17th June 2022 Retail Gazette

The supermarket chain Tesco has reported that like-for-like sales across the group rose 2 per cent in the first three months of its financial year

Richard Fletcher 17th June 2022 The Times Online Business Editor

Both are true.

The first excluded their Booker wholesale business and the second included it.

There are many different kinds of truth:

  • historical truth – truth based on evidence from documents or archaeology
  • artistic truth – something, which people read, see or hear, which appears true through how things are or how people behave
  • moral truth – people ‘know’ what is right or wrong without evidence to prove it
  • scientific truth – established by experiments that can be repeated and always produce the same result
  • absolute and relative truth – people may believe that some things are always true while others things may vary according to situation or circumstance
  • religious truth – people follow a religion and so discover the ‘truth’ which comes from God or a sacred text (bbc.com)

Which is all jolly interesting but not especially useful on a day to day basis. We all have decisions to make all day within our own businesses and often faced the dichotomy , as to whether answers given to questions are correct or truthful.

What is true ? October 31st is Halloween. December 25th is Christmas Day. Paris is the capital of France . Night follows day (or is it the other way around?). There are undoubtedly a bunch of immutable truths but that is not where the problem lies. Having discussed perception in a previous blog , I don’t feel it necessary to go over old ground. But there are often occasions where what is apparent truth to one, is completely opposite to another.

Absolute Truth – Inflexible Reality. “Absolute truth” is defined as inflexible reality: fixed, invariable, unalterable facts. For example, it is a fixed, invariable, unalterable fact that there are absolutely no square circles and there are absolutely no round squares.

http://www.allaboutphilosophy.org/absolute-truth.htm

My fictional illustration on how we encounter the complications of the ‘truth’ everyday in our businesses

Good Morning my good new supplier Regional Sales and marketing Executive Representative and channel manager.Tell what is your best selling item? That is always a good way to start a new supplier

Good morning my absolutely delightful new customer . How wonderful to meet you and your absolutely delightful store. That is course a very easy question to answer . Our Top selling item is product no 3210678. We sold nearly 2 million last year .

Wonderful ! I will have 50,000 to start with

Perfect , no problem (and a load more sycophantic clichés). Will have them delivered soonest . Thank you very much my absolutely delightful new customer

The Truth here is that the supplier did sell 2 million last year . The absolute truth is that all of those 2 million went to one event that occurred only last year and that was held a 1000 miles away and not one single piece was purchased by any other of that Good new Suppliers customer base. Hence the absolute Truth was something quite different . A somewhat simplistic extreme case , I admit. I would like to think illustrates the point. We are surrounded in every aspect of life with Fake news, Half truths , complete and utter rubbish ( so well documented in recent UK politics) but somewhere in all this we have to determine , on occasion what the truth means to us . We have to ask :

  • Are our suppliers telling us the truth ?
  • Are our customers telling us the truth ?
  • If the answer is an acceptable Qualified Truth (not absolute), is it workable?

Being bombarded daily by facts that are being constantly questioned (as they should be) , it becomes very tough to make considered judgments when you have to question and investigate all your own ‘considers‘ within that judgment call.

Only this week a customer asked me for my opinion, in terms of the economic outlook . They were not asking for a truth but an opinion. Yet have given what I thought was a considered answer , I had to question myself as to whether the truths (in this case past historical events) were in effect absolute or if not whether they had any material effect on my answer .

If we go back to the year 2000 , we were essentially told that diesel cars were not harmful to the environment. Consequently decisions were made because of a half truth and perhaps lack of examination by those making those decisions . Ownership then went from 2 million diesel cars to 7 million. The following examples are two very different lies. One contained a grain of truth , the other contained no grains.

Diesel

Mr Brown brought in a sliding scale for car tax or vehicle excise duty (VED), to make it cheaper for cars with lower emissions of carbon dioxide (CO2), a greenhouse gas which contributes to global warming. This resulted in lower VED rates generally for diesel cars, which tend to be more fuel efficient. But they emitted greater quantities of other pollutants harmful to health, nitrogen oxides and particulates.

BBC Martin Rosenbaum 2017

Ponzi

Charles Ponzi, an Italian immigrant, made a fortune off of lying to people. In fact, he was so good at deception that the government named a type of fraud after him—the Ponzi scheme. In 1920, Ponzi tricked thousands of New England residents into investing in a postage stamp speculation scheme. He promised investors that he could provide a whopping 50 percent return in just 90 days. Each time a new investor gave him money, he’d use those funds to pay off earlier investors, creating the illusion that they were profiting from a legitimate business. At the height of his huge scam, he raked in $250,000 a day, about $3 million in today’s money. But his days of scheming and scamming caught up to him in August of 1920, when he was charged with 86 counts of mail fraud.

Ashley Lewis -Readers Digest June 2022

So it’s a bit like fairies and Pharaohs. We like to believe in Fairies, if we think we can make a fast buck (even though no one has ever seen one.)We believe in Pharaohs because historians tell us they existed, even though it was 2000 years ago and no one living has ever seen one.

“History is a pack of lies about events that never happened told by people who weren’t there.”

George Santayana : 19th Century Philosopher & Novelist

Make of that what you will.

Daunt by name…Daunting by nature or just plain Mr Bookseller….

The tall, handsome man strode in to the room, there was a sudden hush…

“Who may you be ?”

“Daunt, James Daunt…”

What James Bond is to spies, James Daunt is to books. Or rather Bond eliminates nasty spies, but Daunt creates an atmosphere for Good Books to survive.

James Daunt, has been a subject of a previous post (https://thepartyblog.org/2019/01/20/undaunted-by-the-big-beast/). Therefore, in short, previously working as a banker for JP Morgan , he opened his first book shop in London in 2012. It grew to a chain of six, which he sold and then was head hunted by the struggling Waterstones,succeeding in turning it around against all odds. Then in 2019 he was asked to go to New York to be CEO of Barnes & Noble, the giant but failing US book retailer Barnes & Noble (now owned by Waterstones).

Now, of course what Agent Daunt does, like all good secret agents, is slaughter a shed load of jobs at Barnes & Noble’s head office. But it is the area in which he does the majority of his nasty work , that is of interest , and that is ‘buying’. Within Waterstones he acted in a similar way. He understands that central buying just does not sit well with the book buying public. Not that they (the book buying public) know anything about central buying. What they do know and like is what is on the shelves. That is the result of the buying returning to the local branches .

What Agent Daunt understands that those with their noses closest to the ground have a lot more idea as to what their customers want. The good people of Southampton have very different reading wants and needs to those in Leeds . That is not to say that the residents of one city are anymore well read than the other. It is just a reflection of regional tastes and interests . Or rather in the case of Barnes & Noble it is the difference between Chicago and Atlanta . The ‘buying’ noses of head office are a long way from the ground.

Once again we return to understanding and responding to your customer base and the wide variations that can exist even within small geographical areas. I keep returning to the ‘future of retailing’ it has to adapt to survive. Simply speaking it is about knowing what your customer wants and making sure you have it. The days are long gone, if they really existed, that one size, or even just the popular sizes fits all.

All major retailers have trend analysts, futurologists, sophisticated data forecasting, AI systems and in some cases experienced and seasoned buyers but that is not enough . They may not be able to have a James Daunt approach. That said if it is about survival and perhaps increased profitability then maybe they would . A best seller novel may bring the punters through the door, but I suspect the margins are very thin , especially with the Amazon behemoth breathing down your neck , and you can’t rely on them as a business model.

M did not rely upon just one agent . M has agents all over the place to generate as much information as possible. What is happening in Moscow is not what is happening in Milan. Bit like Southampton and Leeds. M, with that on the ground intelligence can act in a more targeted manner. So should retailers.

Now to a far more important matter. The image below is seemingly completely irrelevant. Not at all. This little guy is a very important new addition to our household. He will be adding his impartial and apolitical wisdom (hence Aristotle). Patronising comments about doggie talk,or it’s a dogs life… are dogist. They will not be tolerated! His contribution will not always be obvious but it will be incisive, intuitive and above all invaluable.

Aristotle (Ari)

Atque efficaciorem adeo intuitive